||august 23, 2005;
Hey guys, I just wanted to let you in on something.
I just wrote this e-mail to Compassion over Killing the other day, and they responded very quickly!
I've been vegan for five years, and I am staying with my mother who lives in Rockville, MD. I use the vegDC website all the time to find great new places to go. I have been to Pumpernickels on Connecticut Ave many times because I think their pizza is my favorite and they offer great vegan sandwiches. Tonight, however, I was not pleased because I ordered a large vegan cheese pizza, but I got a pizza that did not seem like it did the time I got it before. The first time I got it, and whenever I get their sandwiches, they have used Tofutti cheese, but on this pizza, the cheese was different looking. I tasted it, and I knew right away it wasn't Tofutti cheese. However, I saw the cook put on the cheese from individually wrapped slices, like Tofutti uses, so I was confused. I called, and the man who answered was the one who made my pizza, and he said he used Good Slices by Yves because that's what they had at the store. I was already on highway to Maryland, so I didn't go back, but I told him Good Slices isn't vegan because it has casein in and he should be wary of milk derivatives because the menu says "vegan". He said he'd "look into it," and hung up.
Since you advertise Pumpernickels on your website, is it possible for you to contact the manager to remind him how important it is that it actually be vegan if they are labeling it as such and maybe mention which products are definitely vegan that are available? I think I will call later and try to speak with the manager, but I really think it would be more helpful coming from a larger organization.
Thanks so much for your time. I really appreciate your organization!
Here's the response I got:
Thanks so much for notifying us about this! I definitely plan on politely pointing out to the manager the importance of using the vegan cheese for all items labeled as vegan. Again, I really appreciate your feedback and will get on this right away.
Anyway, I never did call them again, but i'm going to see how the follow up goes with COK. Just letting you all know so if you go there, ask which kind of "cheese" they're using that day!
edit: This is the latest reponse from COK:
They said it was a mistake on their part, and they apologized. Thanks again
for bringing this to my attention!!
Great, so everything should be fine now. :)
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